Support Engineer

Job Description

This is a change management role with hands on support experience.

Who are we looking for?

• L2/L3 level support Engineer  to manage a critical project for one of our biggest clients.

Job Description / Qualification / Roles and responsibilities:

• L2/L3 level support required for the following areas:
• Incident Management - Works on incidents(P1/P2) and service calls (P3/P4)
• Change Management - involving in changes (Software updates, Configuration changes and Certificate renewals with respect to IFEvA tools)
• Service Transition - Deployment activities
• Problem Management  - Reviewing and working on problem management tickets

Mandatory Skills:

• Strong knowledge on Unix/Linux, Oracle, MS SQL, BizTalk Administration and strong communication skills

Secondary Skills:

• Java/Scripting/Ansible, some knowledge on HP Service Manager tools and Windows and Unix/Linux OS knowledge.
• ITIL Process knowledge is added advantage.